In 2021, we launched a new Adult Social Care hub, a single destination for information, advice and support for adult social care.
The adult social care team wanted to reduce the number of calls coming into their helpline. Many callers didn't know where to start their journey, so they called the council. To reduce these calls, the service wanted an online hub, bringing together information, directories, events and self-serve online forms.
I noticed that many of the features were already part of our website and we could resuse these components for the hub. To help visualise this solution, I created a click-through prototype.